Returns & Exchange Policy & Refund Policy

At Shaatika.com, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free returns and exchange process. Please read our policy guidelines below:

Eligibility for Returns & Exchanges:

• Items eligible for returns or exchanges must be unused, unworn, and in their original condition with all tags attached.
• Returns or exchanges are accepted within 7 days from the date of delivery.

Items Not Eligible for Returns & Exchanges:

• Customized or personalized items cannot be returned or exchanged unless they arrive damaged or defective.
• Items purchased during clearance sales or promotional events may not be eligible for returns or exchanges.

Return Process:

• Log in to Your Shaatika.com Account: Navigate to “Track/Return Your Shipment” Section:
• Once logged in, locate the “Track/Return Your Shipment” section in your account dashboard.

Select the Order for Return:

• In the “Track/Return Your Shipment” section, find the order containing the item you wish to return.

Initiate Return Request:

• Click on the respective order and follow the prompts to initiate the return process.

Submit Return Request:

• After providing the necessary information, submit your return request for review.

Review Status of Return:

• Once your return request is submitted, our team will review it promptly.
• You will receive updates on the status of your return via email and in your account dashboard.

Approval and Instructions:

• If your return request is approved, you will receive further instructions on how to proceed with shipping the item back to us.

Pack and Ship the Item:

• Carefully pack the item you are returning, ensuring they are unused, unwashed, and in the same condition as received, with all original tags intact.
• Follow the provided instructions to ship the item back to our designated return address.

Return Processing:

• Upon receipt of the returned item, we will inspect them to ensure they meet our return criteria.
• Refunds for eligible returns will be processed in accordance with our Refund Policy.

Refund Notification:

• You will receive notification via email once your refund has been processed to the original payment method used during the purchase.

Exchange Process:

• If you wish to exchange an item for a different size, color, or style, please contact our customer service team within 7 days of receiving your order.
  Log in to Your Shaatika.com Account:Navigate to “Track/Return Your Shipment” Section:
• Once logged in, locate the “Track/Return Your Shipment” section in your account dashboard.

Select the Order for Exchange:

• In the “Track/Return Your Shipment” section, find the order containing the item you wish to Exchange.

Initiate Exchange Request:

• Click on the respective order and follow the prompts to initiate the Exchange process.

Submit Exchange Request:

• After providing the necessary information, submit your Exchange request for review.

Review Status of Exchange:

• Once your Exchange request is submitted, our team will review it promptly.
• You will receive updates on the status of your Exchange via email and in your account dashboard.

Refunds:

• Once we receive and inspect the returned items, we will initiate the refund process.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 7 to 10 business days for the refund to reflect in your account, depending on your payment provider’s policies.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately.
• Provide details and, if possible, attach photos showing the damage or defect.
• We will arrange for a replacement or offer a refund for the damaged or defective item.

Contact Us:

For any questions or assistance regarding returns, exchanges, or refunds, please contact our customer service team info@shaatika.com